Hoping to leave Virgin Media, I recently entered into a cheaper contract with TalkTalk. This was the biggest mistake of my life. I had various problems from the start with misleading information (no, they don't cancel your existing provider as they state) and my contract. The common theme is that advisors saying one thing on live chat (which take approx 2-3 hours each time to attempt to resolve an issue) and then contradicting what was agreed when I've asked for email confirmation. The advisors say different things to each other and sadly mislead, mis-sell and lie to you. They deny lying however never want to see screenshots of chats with different advisors to confirm what they've said. They agree things like "two free months AND £60 credit" (confirmed three times via chat these were two separate things), then when I've double checked the next day this has changed to the credit paying for the the free months, then in my confirmation email it had changed again to the credit actually offsetting 'contract admin fees' that I wasn't told anything about until this email. Ive sent two email complaints in and haven't had a reply to either. When I tried to cancel/disconnect (twice, taking 4 hours worth of chat) I had to ask them SEVENTEEN times in a row to please cancel my contract. They just kept recalling details from my contract to me, trying to haggle, cutting me off from the chats, having various problems with their systems to delay me, I was transferred to three different teams and then (surprise surprise) after 2 1/2 hours of insisting I still wanted to cancel, their computer button to disconnect me didn't work. So, they had to "escalate it" and I would expect to hear back within 7 days. They would not provide me with an email or phone number for the 'cancellation team'. I've just spent another hour on the phone to double check the status of my contract. They have now insisted that my contract has been cancelled... And are surprised that its showing as active online and I am still being billed. Despite them saying its all completely disconnected and I shouldn't be getting a service, Surprise surprise, I'm using TalkTalk Internet as we speak. I was then told its probably an engineering issue and was put on hold for another 20 mins to speak to their engineers, to then be cut off with a message saying "we're closed right now" (at 7pm, no you're not meant to be). I don't know who they outsource their customer services to, but they are intentionally misleading and dishonest. You should never ever have to repeat your wishes to someone 17 times before they (pretend to) take action. I have no idea how anyone who is vulnerable or who has additional needs copes with this process. I beg you, PLEASE do not switch to Talktalk, they are complete scammer.