AVOID AVOID AVOID. TALK TALK DON'T EVEN DESERVE 1 BAD STAR!!! SERIOUSLY AVOID!!! Set up an account as a new customer online via the virtual chat seamlessly with no issues. However after needing to make a change I got back in touch with Talk Talk the following day as I was told to by an agent, once the system had processed me. After speaking to one agent on the phone he told me there was no account despite me having confirmation emails of my order and for the date an engineer was to arrive. I called back to speak to someone else, who told me I had an account but there was an issue with my order and my package was showing as empty! They told me they could not cancel the order as there was nothing to cancel as it wasn't being processed so I wasn't to worry! They would not confirm to me in writing that my order wasn't being processed due to an issue with it or to confirm my cancellation. Have since had more emails confirming the date for an engineer, to tell me my DD had been set up and checking my bank they have set up a DD!!! How this is possible when I was told there was no package to be set up and it wouldn't be processed has baffled me! Spoke to GDPR department to request all of my personal details were deleted from their system, to which they replied they would do but it might take a month, might take 2 months depending what Talk Talk want to do!! I have sent an email to customer service to complain and to reassure me this package has been cancelled and is not going to be processed despite the continuing emails and have had no reply. HIGHLY RECOMMEND AVOIDING, NOT WORTH THE STRESS AND HASSLE! DISGRACEFUL COMPANY!!