If you dont have a problem they are fine, then again so is every service provider, 2 1/2 years of an internet connection that ranged from zero to 5 mbs ( thats slow ) got bored of talking to them and wasting two hours each time being told to turn the router on and off etc, yawn, changed to Vodaphone & got a new number, a few issues with billing ( sorted quickly ) and now I have 32 mbs ( pretty fast ) ON THE SAME CABLE, according to Talk Talk it was my equipment, they have no idea what they are doing, Vodaphone have UK call centres & cheaper as it happens, of course now being chased by Talk Talk debt collectors, they can F off, awful company they will go bust just a matter of when, they promised me loads of compensation yer right pigs might fly, AVOID AT ALL COSTS