Terrible experience. Almost impossible to figure out on the website as to how to get hold of customer svc. Googled and then called tech support, 4 pm on Thursday afternoon I was being advised that their system was undergoing a planned maintenance I asked for customer svc, got transferred, advised that system was not working and that I should call back in an hour and if no answer then 24 hours later. Then began the saga of chat support, restarted my router twice without forewarning that I would get disconnected and that I would have to start chat again. Gave up 2 hours later after my 3rd attempt. This experiment attests to a flawed company culture, lack of basic training and lack of integrity!!