1 star is still too many stars. i have tried to change the ownership of my internet since January 2021 - Still until today, whenever I call to see why it hasn't changed, nobody understands nor can update me on any escalations and I get continually advised just to send in another changing ownership form, which I've now done... 4 times... Yet still my ex-partner is using the internet and I am paying for it to avoid late payments. - It's actually disgusting how no one has correctly listened to me, nor to be honest do they seem to give a sh*t about my circumstance. It is hands down the most disgusting cancerous vile service I have eve received. I literally have no hope at this point, they're so thick, it's actually unbelievable, and I actually hate saying this, because I'm sure the call centre staff are people like you or I just trying to pay for their lives.... but Jesus if I could go back in time and warn myself about ever signing up with this company i would... It has caused me so much stress, I can't even describe - i Wrote a formal complaint about 4 weeks ago now, heard absolutely F*** all. RUN WHILST YOU CAN!