Bad is not even the word to describe the overall service. Extra fast internet absolutely slow, when moving house, weeks waiting for anyone to sort things out, "technical problems" each time I want to login to my account. When told them I'll be leaving they told me I can't and gave me a different offer- I had 2weeks to change, and because swapping the provider is legal in the contract I've swapped, before the deadline, I've also phoned them on the last day, to double check everything. Now 2months later talk talk charges me 245f for the services I've never had.. there's even a charge for "homeowners setup fee"-60f. How magical..huh, when no one set up anything, no engineer has ever been here, I've never used their internet since the move as I'm with Virgin...yet talk talk claims I'm with them...hmm... interesting. If you're thinking about going with talk talk and have them as your provider.. don't..Simply don't because the customer service will conveniently "forget" to write on your account that you've left them (that means less customers, and less money for them doesn't it?) you will pay for something you've NEVER USED...and for set-up that never happened, your account will never work, and you'll be frustrated. I'm not saying Virgin in better,.no they are not... but wow..Talk Talk you have some "balls" to charge customers like that, oh...and then send you letters from other companies to take money for them ! Yes, that was how I've found out I "owe" them 245f! No letter, no email, no phone call..no nothing-...but hey.. according to them I'm their customer..right?! So why sending someone else ... Absolutely DISGUSTING. Absolutely AWFUL. And...even if you read the small print and do everything "by the book" they'll tell you otherwise, charge you and not even contact you. DISGRACEFUL. and waiting time... prepare for at least half of your day to be wasted ..