If i could I would give this company no stars. I have never dealt with an incompetent group of people in my life, and I am no youngster. I first reported a fault with my internet Jan 16th 2021. I went through all the test and unplug this and reset that. I called numerous time and all but one advisor was from South Africa. I had trouble understanding them and they certainly could not do the job properly. I always had to chase up the fault nobody came back to me. I have spent hours on the phone. I explained 4 weeks ago that the fault was with the line/box, and not the phone or the router. They still would not listen. I called again this week again, Thursday. they have agreed to send an engineer ( Open Reach ) out to my home, the fault is within the internal box. I asked for compensation and have been told this will take place in 30 days. OK. Now it starts to get interesting. I had an email today saying due to the fact I had not called or contacted them in the last 28 days they were going to close the report. 2 hours ago I had a call on the land line with the same accent as those I have spoken to in South Africa, telling me my line had been hacked I had be the victim of syber crime. I was requested to do some testing with him ( Scammer ). This must be an internal job. It is disgusting the service and the way this company treats its customers.