First off I'd like to say I'd of given 0 stars but 1 was the lowest it would let me choose! Now what can I say about this horrendous company?? Ripping off vulnerable elderly people, GDPR breaches, pathetic customer service.... the list goes on! Charging an 86 year old vulnerable woman for broadband since 2017 yet only sending a router out in Feb 2021!! Being advised that the customer doesn't need the Internet so doesn't want a router, but sending 1 out anyway and putting a charge of £50 on for said router! 4 hours on the phone with idiots in the billing department, managers even more useless than the advisors! Cancelled the service, was told a manager would call us back to discuss issues, these phone calls never happened! Told a prepaid label would be sent when final bill was sent to send back the router. Charges still on the bill for the charger! Charging vulnerable customers almost £3 to recieve 1 piece of paper with the bill on it?!! Never heard of any other company charging vulnerable customers for this! Last but not least, 3 separate staff members accessing her account without the required security checks. AVOID!!! AVOID!!! AVOID!!!!