I started by going into live “Chat” to complain that my claimed speed for 35 – 37 Mbps was in fact 13.6, and what could they do about it, please. After 1 hour and 30 minutes - yes! 1 hour and 30 minutes! - they got me a new contract for 140 Mbps for £39 per month. A friend told me that this was not good enough, as it was excessive for civilian domestic use, and all I needed was for TalkTalk to provide what they had indicated in the first place. The following day I telephoned and spent 40 minutes with someone who had an almost unintelligible accent to come up with an improved offer. She said that she was from the “Better Deal” Department. There was much confusion about the start date and end date, and what was included and what was not. The woman seemed unclear as to what she was talking about and said that calls to UK mobile numbers – those starting with 01, 02, 03 and 0800 – would be included free. I then said that UK mobile numbers usually started with 07. “Just a moment while I check”. Unbelievable!. This took another 43 minutes. In other words, it took best part of THREE HOURS to deal with a complaint that the speed was not up t spec, and that they were in breach of contract. I asked for a draft of the contract by email and was told, “We don’t send out emails”, although they do so every month. When I did get an email of the contract, there were no dates on it!. How can anyone fail so dismally to perform such a simple task?