TOLD YOU HAVE TO GET ANSWER RIGHT FIRST TIME IN SECURITY .THEY ASK FOR RADOM TELEPHONE NUMBER OF YOUR MOBILE EXAMPLE IST , 3 NUMBER AND MIDEL ETC . I HAVE A DISABLITY WHICH IS DISCULCULA . OFTEN CANT GET THROUGH SECURITY . PREVIOUSE THERE WAS TALK SAFE YOU HAD TO REMEBER AND REPEAT THE WORDS BACK BEFOR YOU COULD GET THROUGH TO SECURITY AS A VONURABLE PERSON THERE WAS A REPETITION OF ATTEPTS. . IHAVING THESE ISSUES I FILLED IN THE THERE AVANCED CARE LEVAL APPLICATION FORM FOR SUPPORT BUT QUIKLY FOUND OUR ITS WORTH NOTHING I JUST GOT NO SUPPORT. I WAS TOLD THERE WAS A HELP LINE FOR VONURABLE I PHONED AND GOT BREVEMENT AND THEY DIDNT KNOW ANTHING ABOUT ADVANED CARE PLANS. ITS HELL FOR THOSE LIKE ME WITH MUTIPLE COMMUICATIONS DIFFERCUTIES . THEY DRIVE YOU TO BREAK DOWN INTEARS. COMPANIS A YEAR LATHER HAVE NOT BEEN RESOLVED DESPITE MY EFFORTS WITH THEM I AM BACK AND FORTH STILL.