I bought my first laptop in 2009 and booked TalkTalk to provide broadband. OK until June 2015, when I changed my e-mails from Microsoft to Google G-mail. Logged onto the TalkTalk website, but was unable to change my e-mail address on My Account. I wrote to the company, but my letter was unanswered -- and so was unable to access My Account online from then on. Their direct debit expired when I closed my prepaid Mastercard account in January. On Feb. 12, TalkTalk hadn't received their monthly £39.20, and immediately cut off my service -- so no access to the internet to e-mails. I got seriously fed-up and used a neighbour's computer to arrange a transfer to Plusnet. Got a nice letter from TalkTalk, saying how sorry they were to lose me, and my contract would end on March 11. Plusnet hooked up my broadband on March 12. Then I got a "Final Demand" for £74 from Talk Talk, which assumed I was CONTINUING to receive their service! They advised me to phone a 0345 number if I had any queries. This took me to a call-centre in India (?), at a cost of £3 a minute. The lady was polite but very slow -- and the credit ran out on my mobile phone before we could finish our conversation. Increasingly frustrated I wrote to TalkTalk's PO No. in Salford. There was no reply for a week, then I got a demand for £150 from a debt collector. I suspected I was being ripped off, but paid up. The question is -- will TalkTalk keep pretending I am a customer and continue to charge me for a service I'm not getting? They have my credit card number now, so we will just have to wait and see. I have never experienced such gross incompetence in my life!