My 87 year old mother is moving into sheltered accommodation we arranged for her move to take place 5th / 6th of April. When I arranged this I said that there was a possibility the dates might change i was told that wouldn't be a problem as long as I gave them 7 days notice. I contacted them today to ask for the dates to be changed to the 8th / 9th of April to be told I was too late as today was only giving them 6 days notice. I explained this wasn't good enough as my mother is 87 and the start of dementia. She lives alone and can't be without her phone but as nothing can be done she is going to be without a phone for 72 hours. Before I got this answer I was put on hold a number of times and spoke to a few different people. Disgusting service and they don't give a dam about people and they don't take in the needs of the elderly. As I'm not the customer my mother is when I put in my email address this probably won't get published as they won't recognise my email address. Fingers crossed it does.