Do NOT TRUST TALK TALK They have absolutely NO CUSTOMER SERVICE. I was a customer for over 10 years and then I moved house and went into storage. I asked to pay my final bill on Jan 28th 2021 of £40.49 . Their system was unable to process this payment TWICE and even though it was their error they have threatened me with late payments then put me in the hands of a debt recovery service and trebled my bill threatening me with credit default . IThe only time they became really efficient was when I got the ombudsman to contact them . They replied within 2 days to the ombudsman saying I had not complained!!!!!! Apparently you have to RECORD for evidence all your phone calls that you make to them. How on earth was I expected to know that. To get them off my backs I had to pay £76 and THE NEXT DAY the debt recovery was back onto me saying there is still a balance to pay. This seems nothing short of theft. I have been harassed by them for 4 months now for something that was not my fault and run the risk, according to them, of not being able to get any contracts with utility or communication services when I purchase my next house.