Talk talk's broadband was ok.
However, the customer service is poor. I moved out of the country and even though I called them a couple of times to ask them to cancel my account, they didn't. They contacted me 3 months later via a different company to ask me to pay for a debt for the services that I hadn't been using all of this time and which Ι asked them to cancel for me 3 months ago.
When I contacted them, after 3 months, in order to speak to agents, the agents kept hanging up the phone to me. I was on the phone with them for 2 and a half hours. I spoke to 7 different agents which were not quite happy to assist me with my request.
The last agent managed to cancel my account and I now have to pay for a great amount of money for a service that I did not use for the past three months only because the customer service was poor three months ago too and they did not cancel my account upon my request.
3 years ago
TalkTalk has a
1.2
average rating
from
1,507
reviews
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