When the broadband and routers are working, service is great. The router they supply is excellent and I get good connections in my average household. I have 3 contracts and have had issues with all of them. The issue comes if you have problems. Live chat is a waste of time, don't bother with it you will waste hours of your life. I spoke to a man called Thando who could not remember or understand much of what I wrote. I spent an hour with him on live chat to be finally directed to a Talktalk support website which I had used before I even spoke to him - I told him I had done all of the things already but he just made up some story about how it would be different this time. It wasn't. The only way to get things sorted in my experience is to use their community boards where they have staff and members of the public who are actually aware of issues and are able to book engineers, suggest solutions or send replacement routers out. So why have a live chat service at all? On the boards there are multiple reports of live chat being dire so scrap it TalkTalk - or staff it with people who have some ability to troubleshoot, and where their comprehension of English (particularly technical English) is better. My issues have been -difficulty getting an engineer booked for a fault on my phone line -less than half of the guaranteed speed for 6 weeks -router DNS issues (a firmware update for this has been promised for many months) -delayed go live date and waiting for auto-compensation I like the router that is supplied and the community boards are excellent. But getting issues resolved takes too long and live chat function is one of the worst i have ever experienced