I had to end my TalkTalk contract early due to moving home. The experience of doing so was appalling. I have spent approximately 7 to 8 hours on the phone and online chat to TalkTalk in order to accomplish this. I was passed from department to department to complete different parts of the process. They have made errors then charged me fees for this, which I have then had to challenge. Multiple times I have been reassured that everything had been settled only to receive another bill with additional charges added. Ironically all the while I have been receiving calls form the retentions department asking me to stay! This is the worst customer service experience I have had in years. TalkTalk should be ashamed of themselves and potential customers should steer clear.