after initial broadband issues,i was put through to 3 different people,my broadband isnt what it is meant to be(not getting the proper speed) eventually was put onto a lovely young girl called Alisha on fibre optics home,she could not have been more helpful,and noticed that my broadband was fb35 instead of fb65,so after everyone missing the problem,it takes a girl in fibre optics to notice that my broadband had been capped(that is to say capped at 35mb instean of 65mb,i dont know what talk talk are paying their so called experts,but this young girl went beyond her station to help a poor pensioner like me,i had previously been on the laptop for over 2hrs speaking to their so called experts,i was sent through to her by mistake,and she found the problem Alisha from Manchester i do hope you see this message,you are a Star!!! and what ever talk talk are paying you it,whatever it is its not enough,thank you from a very happy pensioner.please talktalk inform this girl that i have put this review on. thank you sammy mcphail.