I attempted to switch to Talk Talk from Sky as their services were £20 a month cheaper. It seemed too good to be true...and it was. Signing up seemed fine, I asked for 2 tv boxes, BT & Sky Sports, agreed installation date for the TV and a switch date for the broadband/phone line, exactly what I had with Sky but minus a bunch of channels I don't actually watch. A few days later I got a txt from yodel saying my equipment was due to be delivered on the Thursday that week. I waited in all day Thursday no one came, I got a txt saying they'd attempted to deliver and had left a card. I called and was told I had to use a web chat...After an half an hour of talking to the web agent they arranged for another delivery the next day. This time I was hot on them, regularly checked my tracking number following the sat nav they provided. I could see I was next and the driver was in the housing estate opposite ours, approx 400 or 500 yards away. Suddenly I get another notification saying they'd attempted to deliver! Shocking. Again I went through to an agent, after an hour I was told the only thing I could do was to drive to Farnborough (approx 25 miles from my house) to collect the router. I then spoke to talk talk to see if there was any other way they could get the router to me as a 50 mile round trip was insane. I was told they couldn't they'd log the service I'd received from Yodel. So reluctantly as I was saving £20 a drop to Farnborough and got the router. 10 days later my tv services were due to go live, to give them some credit they sent me loads of txts reminding me and letting me know what time the engineer was to come. Finally he arrives, with no TV equipment. He was surprised I hadn't been sent it already. After about 2 mins he worked out even if I had the equipment he couldn't install it as I live in a block of flats with only 1 access point to the Ariel...Something no one had every mentioned to me before. I wouldn't have signed up if I knew I couldn't have a 2nd box. So I immediately called up and cancelled. I was told it'd be 2 and half weeks before they could switch the broadband back to sky. Then this weekend after all of that they've sent me a bill including installation charges and paying in advance for services I've cancelled already. I've just spent 40 mins arguing with their agents on the phone they won't cancel the payment in advance I have to call them back next month for a refund....They have 'agreed' to cancel the installation charge...They want to bill me though for the broadband despite the appalling service they have provided. Shocking, I guess you get what you pay for. Anyone thinking of switching from Sky/Virgin/BT. I'd recommend staying put, Talk Talk might be cheaper but there is a reason for it....