Quality of the service not as guaranteed. my broadband connection totally down for last 7 days, i have contacted them customer service around 15 times in the last 6 days. every time i contacting them different people answering my inquiries and keep doing the same test again and again and wasting my time. i was keep asking to send an engineer to fix this issue and they keep delaying it. today i have been promised that engineer will connect me between 6pm to 8pm. i can cancelled my works and waiting at home for engineer and NOBODY came!!. and no updates from talktalk about it. very disappointed. please avoid this people and give them a lesson about how important is a customer satisfaction.