TalkTalk Made Me Feel Unsafe & Violated As A Woman In My Own Home! Women please beware of this company! I just want women to be aware of my recent experience in relation to an engineer visit, particularly where women’s safety concerns are mounting in the current climate (i.e., women don’t feel safe outside), and my experience made me feel unsafe in my own home). 1. In June 2021, TalkTalk sent an engineer to my home. They told me that it was their engineer, but I later found out that this was a lie, and it was an engineer from a third-party company called QubeGB. 2. The engineer that TalkTalk sent to my home: (a) failed to show his ID upon entering my home. (b) when I asked him for his name he seemed reluctant to provide it and he asked me why I wanted to know his name. (c) he displayed clear intimidating behaviour, including the obvious endangerment to my health/life as a result of his continued refusal to wear a mask. 3. I found the engineer that TalkTalk sent to be VERY intimidating from the outset and I was distressed by his demeanour, attitude, actions, and by the statements that he made. He didn’t seem to have a clue about how to behave appropriately inside a customer's home, particularly a woman who is in her home alone. 4. I recorded my interaction with the engineer and this clearly shows him being aggressive and extremely confrontational. He even took down his mask, so that he could be more intimidating, and he was standing less than a meter away from me at the time. I had to ask him at least 5 or 6 times to put back on his mask. He then laughed at me before finally putting the mask back on. 5. I was very shaken and alarmed by the behaviour that the engineer displayed. I have never experienced anything like this before! 6. I forwarded TalkTalk CEO's office the recording of the incident. You know what they did? NOTHING! 7. I forwarded TalkTalk's CEO the recording of the incident. You know what she did? NOTHING! 8. TalkTalk has offered no formal apology in relation to this incident or expressed any concern about my well-being/health. They failed to acknowledge the distress caused by the incident and the clear intimidation I was subjected to. 9. After TalkTalk failed to deal with this matter properly and take the appropriate action, I referred my complaint and concerns to CISAS/CEDR (the independent adjudicator). You know what they did? NOTHING! 10. Both QubeGB and TalkTalk have failed to deal with this very serious incident. Both companies are hiding behind it's "relationship", which apparently means that this serious incident does not have to be properly addressed by either party! (a) TalkTalk asserted that it is not responsible because the engineer in question is a "third-party" (b) QubeGB said that they are not the service provider/don't own my account - so for this reason, I couldn't get any proper redress from them, or from the independent adjudicator. 11. This incident also raises questions around “duty of care” in the law of vicarious liability, which need to be clarified to ensure that TalkTalk customers are protected. The current "set-up" and "lack of accountability" obviously creates the perfect environment for incidents like this (and MORE SERIOUS) incidents to occur, and this cannot/should not be allowed to go unchecked! Stay safe and God Bless!