I called Talk Talk on the day my contract ended. I waited until it ended to switch because the information was that there would be penalties for ending the contract ahead of time. I asked if they had a deal for me that was better than the one recently offered and no, the good deals were only for new customers. I told them I was leaving then and confirmed that I did not have to do anything else. They assured me that the new company would contact them and all was good. I then got a new bill from them so contacted them today and spent 2 hours on the support chat site with them because they have no record of my previous telephone call. They seem to hold me responsible for them not keeping a record of the call. At the end of the 2 hours I was told that I needed to give 30 days notice and cannot speak to them until tomorrow morning. Once again, it seems the customers have to do all of the admin work and use their own time (which is money) as Talk Talk do not seem to have an internal communications system. So I’ll spend time tomorrow trying to call but suppose the call is also not recorded, as per the one on Tuesday. The two hours spent was just trying to get confirmation that my contract had ended, and I was passed to another department for that and still did not get it. Worse customer service I’ve encountered in recent times. Would never use them again and would definitely advise against anyone else using them.