Below appalling. ZERO STARS. Mind bogglingly protracted & unhelpful "Technical Support". Yeah, they have the audacity to call it that. They're about as clued up as a 4 year old. I woke up to no internet. Checked my Archer router log to see that Talktalk's DHCP service is not responding. Easy fix I thought, web chat with Talktalk and they would see a server fault and away I go. Er, no, not at all. After over an hour on their web chat, two different people, because first one just ended the chat, I was still no further forward. Long waits for replies and all I was ever asked was security questions. I had to give up. They had ridiculously made up names and clear to me that they were having more fun keeping me waiting and seeing my frustration than anything else. Customer support? Either a Talktalk policy or nothing in place to monitor and give a professional service. They honestly just don't care. It's all about the money, period. They even told me that because I wasn't using their Huawei broadband router, that they could offer no support. What? I don't need router support, my router is working fine. I value my privacy thanks and I don't need a router that they monitor. Also their 'super' router only has a 100mb ethernet port. Not that super then, so plugging in my access point which is at the end of my building would be throttled.