If you are working from home, then Talktalk is absolutely not for you. If you are looking for a trustworthy billing system that doesn't keep charging you extra and hidden charges every now and then, then look for another provider other than talktalk. If you are too busy to keep calling customer service to complain either about broadband service blackouts or slow speed or unfair charges then Talktalk is not the right choice for you. I spent a couple of years with Talktalk when I was living in my previous home. I had several problems with the speed and stability of their broadband service but I was very patient with them and I did not mind to keep calling them to complain and fix. I spent hours running online tests with them on the phone to fix technical problems. But it was OK for me because I was not working from home at that time. Recently in march 2021 I moved to a new house where I started working from home. So I upgraded to fibre optic Broadband of 38mgb speed for £22. I asked them if my old router will be able to provide me with the fibre optic speed? And they confirmed it is compatible. During my 1st two months I had the worst broadband service I ever got which it was even worse than my ADSL service I upgraded from. Speed used to be 3-4 mgb in average. My work was badly affected. And I spent hours running online tests with thier technicians on the phone, connecting the router to the laptop, changing the channel , opening the socket that router is connected to, ... etc. Finally they decided to send an engineer who came to confirm that the problem in the old router which seems not fully compatible!!! Engineer said that I will not be charged for this visit as the fault discovered was in one of Talktalk equipments. He ordered a new router for me. After the new router arrived, the speed improved to around 16-17 mgb in average but it is still faraway from their guaranteed speed that they promise to provide which is 36mgb. but I said fine as long as I can execute my tasks without problems. However, I still had some broadband blackouts and absence of service on a daily basis or every other day but I got used to it. Last week, when I was checking my bank statement, I just realized that Talktalk is charging me £24.5 a month not 22 as the contract stated. Furthermore, I discovered that they charged me an extra £40 for the visit of the engineer! I called them, and thier automated service mentioned that they have a high volume of callers (definitely high volume of unhappy customers) so that they adviced to contact them via chat service on thier website. I spent 2 hours chatting with bots and customer service assistant before the assistant promised to credit my account with the £40 they charged for the engineer visit! But he said he can't do anything to the increase in my monthly payment that they just incurred only 2 months after my contract started. Why? Because We sent you an email informing you about this increase. I told them that my preference way of being contacted is SMS not email, And the emails you sent is going to the spam anyway, And that's why I did not see it . Anyway, I told him if you can't do anything about it ,can you please put me through someone who can? He promised his manager will call in 24hrs. No one called at all. I called back, they told me your only option just to wait till the end of your contract or you if you are willing to leave then you have to pay the termination fees! I felt I've been scammed. I'm paying more for a service which doesn't meet the standards that they are promising to provide. Can't wait to leave this nightmare. Not recommend at all. Absolute waste of time, effort and money!