Absolutely appalling and shameful service received from TalkTalk following the premature death of my father (the account holder for our family Broadband). Overcharged for services; refused refunds for aforementioned charges; left on hold for over 45minutes and then cut off (on multiple occasions); promised call-backs that never came; sent paper bills that TalkTalk denied having any record of; fined for direct debit rejection charges that should never have been taken in the first place; sent a cheque for an amount significantly lower than promised; aforementioned cheque refused by bank due to being printed illegibly by TalkTalk. Over 6 hours of calls and Webchats later, all we are left with is a bank account that’s lighter than it should be, a Broadband service that is substandard compared to other providers, and a significant amount of unnecessary stress and upset during what is already the worst time in our lives. I would advise anyone considering commencing a contract with TalkTalk to strongly reconsider and choose another provider. Virgin Media and BT deals often work out cheaper with Cashback and provide much better Broadband service and Customer Support. Complaint reference 220113-000331 if anybody from TalkTalk wishes to persue.