Absolutely SHOCKING customer service. Just avoid like the plague. It seems I’ve had the same experience as many on here and OH how I wish I’d read these reviews before engaging with these incompetent charlatans! I ordered future fibre. I rang up to ask where is my installation to be told they cancelled my order! So I reinstated it. I then had to ring up again to ask where my installation was only to be told AGAIN they had cancelled my order! I stupidly reinstated it. I then had to ring up AGAIN to ask where my installation was only to be told AGAIN!!!!!! they had cancelled my order! For a 3rd time! And it was written on my account’s notes that I had reinstated it….but they had just done nothing!!!!!!!! All of this with over an hour of combined sitting on hold. I just can’t believe how bad they have been!