Absolutely disgusting customer service. Was notified about being booked in for a upgrade to Future Fibre broadband via text that I had previously advised I didn't want a few months ago but clearly had booked it in without any consideration to what I requested. Live chat was awful, just kept getting told that because my area a future fibre area they couldn't deal with me as I'm a future fibre customer (which I'm not as my package hadn't been upgraded!) and they gave me a number to a line that was closed. Tried contacting via the number on Facebook and that wouldn't connect. Sent a message via messenger and they did get back to me a few hours later but still couldn't deal with me as they didn't have the system to deal with my request so gave me another number to call which I managed to get through on but the woman I spoke to didn't seem to know what she was doing as she had to keep putting me on hold. I could hardly hear her as her microphone was so noisy and she was clearly getting frustrated with the fact I couldn't hear her so maybe TalkTalk should provide their telephone operatives with decent phones/headphones! The appointment did get cancelled in the end with a weak apology and a very rude and abrupt hang up at the end of the call. Think customer service training needs to be given and respect for customers needs to be learnt without trying to force customers in to getting upgraded packages that they don't want! What a bullying company with no respect for customers at all, I won't be renewing my contract at all....