MANAGERS AND CUSTOMER SERVICE PEOPLE WHO MAKE UP RULES AND REGULATIONS TO SUIT THEM , AND SPEAK TO YOU LIKE YOU ARE A BAD PAYER AND A GOLD DIGGER FOR LOSS OF SERVICES THAT WAS THERE FAULT , SPOKE TO THAT MANY TALK TALK STAFF AND ALL OF THEM HAVE A DIFFERENT RESPONSE , CAN NOT WAIGHT TILL MY CONTRACT IS UP IN SEPTEMBER SO I CAN SWITCH , THEY USE TO BE SO GOOD BUT SINCE COVID THEY HAVE CHANGED SO VERY MUCH , I HAVE BEEN WITH THEM FOR YEARS BUT FOR LAST YEAR AND SO THEY HAVE BEEN APPAULING , I AM NOW SEEKING LEGAL ADVICE OVER THEM , YOU CAN NO WAY CONTACT HEAD OFFICE , AS ON THE WEB ITS THE SAME TWO NO AS YOU CALL FOR NORMAL ENQUIREYS , AND EVEN WHEN I MADE A COMPLAINT ABOUT THE MANAGER THAT SAID I WAS A GOLD DIGGER AND A LIER , THEY FOLLOWED UP MY COMPLAINT WITH A PHONE CALL WITH THE SAME MANAGER , PLEASE BE AWARE THEY MAKE THERE OWN RULES UP AND THE CUSTOMER IS ALWAYS WRONG EVEN WHEN YOU HAVE EVIDENCE . TWO AND A HALF WEEKS OF LOSS OF SERVICES AND A COMPENSATION OF £112.84P, BY A TECH MANAGER , ACCOUNTS SAID THAT WAS TO MUCH , 3 WEEKS LATER I PHONED UP AGAIN TO SEE WHERE REFUND WAS , AND WAS TOLD THAT BECAUSE I ASKED FOR A REFUND OF £80 TO GO BACK TO MY BANK , IT WAS REFUSED 4 TIMES , THERE EXCUSE I ASKED FOR IT??? BUT ( I DID NOT ) INSTEAD OF WAITING TO BE AUTOMATICLEY REFUNDED ??? THE MANGER AWARDED THIS TO ME , SO ON MY TALK TALK DASH BOARD IT SAYS CLAIM A REFUND , I ASKED FOR £80 AND THEY REFUSED 4 TIMES , NEVER EVEN RANG ME UP TO SAY WHY THEY CAME TO THAT CONCLUSION . WHEN YOU COMPLAIN THE CUSTOMER IS NEVER CORRECT . Edit