Faults Having reporting a fault on 9th of February to received a text saying it will be rectified within 2-3 business days upon not being fixed on the third business day 14th I contacted customer service who then told me that the issue would be resolved by the 17th on the 17th the fault was still not fixed and I was told it will be fixed on the 22nd at the latest as it is being dealt with by an outside contractor (openreach) and I understand that with the bad weather things may take longer however this fault was on going long before the storms. Has mobile phone signals don't work and this is my mother-in-law's only way of communication as a heart patient should she need the hospital or a doctor urgently she relies on her phone TalkTalk customer service has been extremely poor over the last few years and the quality of the service as well hence why I have switch personal line to another provider. Personally I would advise anyone to use any other provider other the TalkTalk as on ofcom's website they have a below average score for customer service. Also so they appear to be pretty poor at contacting you back as when I phoned on the 17th I was told a manager would be contacting me within 2 days with regards to my complaint which I have now logged with ofcom I am still waiting for this phone call but I'm not holding out much hope as they can't even fix their *+/_-## phone lines that they're happy to Bill you for. Update after the 3rd of march date came and went. Openreach turned up on the 5th and reconnected the line after the cabinet was damaged. Still as of the 8th waiting over a week for a manager to call me with regards to this and still cant speak to a human that has a clue or anyone you can understand Worst company by far i have ever had to deal with still no update on my complaint. AVOID AT ALL COST. So far i have wasted nearly 6 hours on the phone to this clowns trying to sort this out.