I endured 18 months of dodgy connection, poor speeds and horrendous customer service. At the end of the contract agreed to switch to PlusNet. TalkTalk phoned a week later, said they'd offer me an unbeatable deal and did, and also said they'd contact PlusNet to cancel my application for me (The rep's name was Adam), and all seemed well. I plugged in the new router I received and had very fast internet for one day, the day following i was cut off. Apparently no one had contacted PlusNet to cancel the application, so i spent 6 hours on the phone to 5 different reps, until the last one who actually helped and said that i needed to call PlusNet to cancel the application. I proceeded to do that, although that took over an hour too. Phoned Talktalk back afterwards and confirmed the "cease" had been enacted. They then proceeded to tell me that they couldn't connect to the line so i'd have to run a new application and they weren't sure when i'd get internet back up and running at home. Now, in the grand scheme of things at the moment, this is very minor. But it still warrants a 1 star review as they should be providing a service and not false promises.