Horrendous customer service After sending two letters with all details required plus direct debit forms inorder to change name in account due to my mum's death, and six calls later averaging approx 45 mins ...despite being told the account has been transferred..still not transferred.They do not listen and come bk with responses akin to a robot which are inappropriate to conversation.On one occasion I had to repeat and spell my surname 16 times despite telling them it's the same as the previous account holders.Nightmare ! Do not recommend this provider stay clear !