Just cancelled, please avoid this company, I tried for over month to change ownership into my name via their bereavement team, error on their end cause them to not take a payment, lead to my Internet been cut off, called Wednesday was told to change ownership again as it didn't go through, so gave my info ect, set up new account, all good, told 24 hours for Internet to be turned back on, after 24 hours, still no Internet, rang back after been on the phone for near 3 hours, was told the restrictions on my Internet was down to missed payment, even tho I was advised it was their error and any debt from my dececed husbands account would be removed and the bar would be lifted immediately, few hours later I called back, was told I owe £25, said wouldn't turn Internet back on with out it, so paid the £25, was then told Internet be on within 2 to 10 hours of debt been paid, next day get up, still no Internet, went on to online chat for 2 hours, chat was ended on me, called thwm again was hung up on multiple times, even tho I was been calm and asked nicely to be put through to a supervisor or manager, after the 5th attempt of calling them, I was put on mute when trying to explain the 10th time why I was calling, why I wasn't happy and asking simply what am I paying for if I can't access the Internet, eventually spoke to a guy who corrected my email address that was set up wrong, promised me he would remove the bar and should be done that day, Friday wake up, still no Internet, spent another 2 hours on the online chat and on twitter, nobody could tell me why I was still on a restricted service, said another 24 hours and they promised it would be on, so today what a surprise, no Internet again, spent another 2 hours on your online chat and another hour on the phone, was told by online chat my issue was raised with back office team and would have my Internet back on in a few hours, 5 hours later I call to check on progress only to be informed nothing can be done till Monday, this was the last straw for me, ridiculous and pointless stress caused by your company, I literally wanted to hand you my money to stay on the service but you couldn't even provide me with a basic account ownership change or provide me with the service I'm trying to pay for and my husband had paid for since September, so I have now cancelled, was told I was in a new cooling off period as I only took over ownership so I'd have no fees to pay, all good, not! Only to receive an email to say I owe £103 for leaving my contract early, after I was told I wouldn't be charge any fees, another hour of my life wasted on the phone explaining 5x I was told no fees, lady arguing with me for a good 20mins went to check with another team, left me on hold for nearly 30mins to come back and tell me I was correct and they removed my fees, so basically I would advise everyone to stay the hell away from such a disappointing and laughable company, unless they want weeks and weeks of pointless stress and no Internet even tho they are paying their bills, what a joke you are, you couldn't even pay me to use your services again, I'd rather pour acid into my mouth and poke pins in my eyes, it be a less painful task then trying to talk to anyone in your company :)