I called to cancel within my 30 days great broadband guarantee and also the 20 days consumer rights for the secondary service that I'd agreed to after a sales call. I was not satisfied with the speed and the minimum speed was lower with the second agreement. Despite calling the given number, the agent assigned to my call could not cancel everything and I was put through to another department, this line turned out to be an "illegal line" apparently and hung up on me. Obviously, I didn't want to go through the same time wasting experience again, so I called to complain. I was given assurance that I did not have to call again and even received an email with zero cancellation charges detailed. Sounds good ? Ha, I had to call and call and call because I kept getting installation notifications and bills. I'm still getting bills. I even tried going to another supplier but my new order was cancelled. I'd received an email stating that talktalk were happy that I'd chosen to stay ! This I was assured was a generic email and my account was closed. However a month later, my next bill has been prepared. The equipment was sent back as soon as I received the envelope (asked twice for it). The complaint team have told me that it's cancelled, so no help there. I have also written a complaint and was told I'd get a reply in 3 days, which had now passed. What can say, didn't deliver minimum guaranteed speeds and won't cancel the connection with them and the bills despite assurances that the contract is cancelled.