I wish I could score a zero but I'm unable to do so. Avoid TalkTalk like the plague. I can't wait for my contract to come to an end in November. My poor customer service experience of them mirrors everything which has been highlighted in all other reviews. I've made a formal complaint and am still waiting for a manager to call me back - I've been reassured that it will be today. I won't hold my breath - it will be another false promise after they had apparently tried contacting me today and which is a lie. All the wasted time and effort spent since mid January trying to resolve a simple and straightforward account issue and I'm still banging my head against a brick wall. Some of the chat agents seem nice (there's no point 'phoning for all the reasons given in other reviews) but are either incompetent or powerless to resolve even the simplest of issues. Stay well away - you have been warned!