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jacorobinson1234@gmail.com
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Your Latest TalkTalk Bill Has Arrived
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yourbill@talktalk.co.uk
[image] Your online bill is ready to view Dear Mr J Robinson, Your latest TalkTalk bill for November 2015 is now available. Log in to My Account or My TalkTalk App to check the details. Remember, by receiving your bills online,...
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0 minutes agoDetails
Jaco Robinson
16 Curate road
Liverpool
L6 0BZ
Email: Jacorobinson1234@gmail.com
Tel: 07964612477
Talk Talk
Talk Talk
North bank House
Siemons Rd
North bank Industrial Park
Irlam
Manchester
M44 5AH
15 June 2013
Account number: 01513065893
Reference number: CAB nr: 13215137
Dear Managing Director,
Re: Complaint against Talk Talk
I have been having difficulty with my line that has been dropping in and out since I signed up with talk talk. An engineer has been called out to my property and I have been informed that the fault was a wire that has been wrapped around a screw in the wall socked when it was installed by bt. Since the 22nd of October 2015 till the 16th November I have made 28 phone calls to talk talk. On each occasion someone was supposed to call me back but failed to do so. I have told talk talk I only have a mobile to ring. As they have not rang me as promised I had to ring them to resolve my internet issue ( this has now been resolved). I also asked talk talk at the time, what can be done about my mobile bill and they said that they will resolve the broadband issue first and then will speak to me about the phone bill once it has been resolved. I received my mobile bill and have been charged in excess of £62 for my phone calls to talk talk, which I had to do as they did not ring me as promised. When I spoke to talk talk they told me that they can not compensate me for my mobile as the issue has been resolved. I understand now why they said they have to sort the broadband issue before they speak to me about the phonebill.
9 years ago
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