If 0 stars or negative stars was an option I’d use that, all they can do is apologise when you call them while completely ignoring what you’re complaining about, probably been trained to say sorry only. If you call about a complaint, they say we called you back but you didn’t answer is what it says on your account. That’s the equivalent of me saying my grandma is a dolphin because that’s what it says one her birth certificate, it won’t make it true though . They will lie about trying to resolve your complaint just so they can provide ofcom with an explanation. Avoid at all costs and go for bt or sky . Or you’ll regret it