My trouble with Talk Talk started again in 2015 (yes again, it was a nightmare dealing with them in 2014) when I moved home. I called Talk Talk customer service and requested for a home move. The talk talk customer service agent (read professional liar) said I need to sign a new 18 month contract and then agreed for a 12 month contract when I told them I was not happy to sign for 18 months. Talk talk said I need to return my current Youview TV box and will receive a new one in return free of charge and if I dont return my old box I will have to pay them 50 pounds. I returned the old TV box mid-october and waited for a month and did not receive a new one and thats when my nightmares with talk talk started again. I called Talk Talk and they first said they already sent me a TV box in 2014 and won't send me another box. I reminded them its talk talk to asked me to return the old box, they said they will escalate this issue and I will receive a call in 2 days which I never received, I called again and I was told "youview" box is not part of my contract when I asserted that I was promised one talk talk said they will escalate the issue and since then it has been escalated thrice and I have spent over 15 hours talking to them and they keep on escalating. Talk Talk lied to me saying they will provide me with a "Youview" TV box and cheated me by not providing me one, their customer service team lie to me about escalating the issue as they have no record of my previous complaints/conversations when ever I call them. Today December 21st I spent another 90 MINUTES with Talk talk on phone (I spoke to some one for 5 mins and then put on hold for 85 minutes, later the call got disconnected) I then received a call from talk talk to conform my address so they can send the TV box. This is the third time i've been called to confirm my address in the past 2 months for a box to be despatched, I have called talk talk several times in the last 2 months and confirm my address every time I call them. I don't believe they are going to send me a TV Box. TALK TALK headed by CEO "DIDO 'incompetent' HARDING" ARE A BUNCH OF FRAUDS THEY CHEATED ME THEY WILL CHEAT YOU TOO. STAY AWAY FROM THEM. THIS COMPANY AND ITS EMPLOYEES ARE A DISGRACE AND SHOULD BE BANNED FROM DOING BUSINESS Yes their service is cheap compared to other better rated providers, but remember "If you pay peanuts, you get Talk Talk and their rubbish service".