Please read if you're considering joining TalkTalk... my advice is Don'tDon't!!!!!! So, I joined TalkTalk about a month back, when I joined the WiFi speed was poor, I called and they advised "it's because it's newly set up, it's just trying to steady" and to ring back in a few weeks or so if it's still an issue. I left this about a month, then contacted them and got through to technical support (advisors reading off a screen), they advised after running a connection test, my speed was fine, I advised I cannot even run a smart TV without it buffering, how is that fine?! I feel like I should have been back in the 90s listening to that awful connection sound (if you're old enough to remember).... They said I could upgrade after 40days if I wasn't happy with the speed. I phoned back today and asked if I could upgrade my package, I am LITERALLY telling them I want to give them more money to get a better service!!!! They said they can't upgrade me as I have a technical issue and they would pass me to technical support, I said my issue is the speed isn't suitable... and not a TECHNICAL ISSUE. "Sorry there's nothing we can do as you're in a contract until 2023" So.... apparently I'm stuck with an unsuitable WiFi connection for another 12months, everyone I speak with at TalkTalk 'can't' help and I cannot cancel my contract without paying the remainder of the contract. I am writing this review to WARN everyone to STAY AWAY!!!!!!!! I'm stuck and my only option may be to pay a large bill to get out of contract, so my wife and I can continue to do our jobs from home without the WiFi breaking up.