Cancelling my service after my contract had ended was a nightmare. I've been forced to pay for over an extra month after I wanted to close my account. Even finding the information about cancellation was difficult enough, then rather than simply pressing a button on my account, I had to spend ages on hold before finally getting through to someone who could cancel the account. I had to do this twice because the first time it wasn't actioned. Then I received ANOTHER bill for another whole month totalling a month and a half being paid for when I wasn't even using their service. They told me I'd be refunded the extra half month, but I have to contact them to ask for it back (even more needless hoops to jump through) in over a months time. Talktalk think you have nothing better to do than constantly chase them when you want to ko longer be their customer, giving them the cancellation to squeeze every last penny out of you. If you want to use their service, you may as well just put up with them forever because they won't make leaving them easy or fair. The customer service rep became irate with me when I asked how I could leave feedback on their cancellation policy and could only give me a postal address telling me "no we don't have an email". An Internet company...doesn't have an email for customer feedback?! Of course they don't, that would make improving their service too easy.