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Faheem
Absolutely horrendous service and even worse customer services. I have spent the past three weeks calling and being transferred from department to department and after hours upon hours of being passed around - getting cut off time and time again. On average it’s taken at least 2 hours each time to get through to someone who at least *tries* to help, before sending me back on to technical support who I’ve ran through the issues with more times than I can count. In ONE MONTH I’ve had three open reach engineer visits inside and outside the property - was told I have to stay for 30 days before they will allow me to cancel without charging me almost £80 even though they were unable to provide me the internet service being paid for! I have now just spent another 3 hours on the phone being passed from person to person, was cut off after an hour and ten mins after being told I was being transferred to the cancellations team (after the cancellations team transferred me back to the technical team). I started a new call again but this time I was rude and abusive after being patient and polite for weeks! The second I raised my voice and swore they disconnected and waived the fee. This could have been resolved weeks ago but instead the atrocious customer service agents this company employs have been nothing but ignorant, rude, unhelpful and down right pathetic at their job. Do not put yourself through the disaster I’ve just had to endure. Trust me, you will regret it!
2 years ago
TalkTalk has a 1.2 average rating from 1,513 reviews

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Alice, Customer Support

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