Poorest customer Service - poor internal comms Outage for 3 weeks. Called talk talk advised no issues must be router Called talk talk Advised no issues I then forced them to book an engineer. 11th June No engineer arrives at my home- Text received saying no issues and will be working, not working Update requested on Status - told it was again working forced another engineer Sunday 12th another engineer due did not arrive - again text to confirm all fixed when it was not. Another call - booked another engineer 15th June - Engineer due does not arrive. 19th June - another engineer due not an open reach engineer basically did the same line test they advised to do over the phone. Said a new router was needed, not the case new one has not been used. I contacted the council directly who gave me a contact at open reach and I arranged the engineer directly. It took 2 days to resolve. Talk Talk have raised a complaint but say they'll contact me back and don't call back, I ring them they rearrange rinse and repeat, just like with the engineer.