Every month without fail, I must stress myself by having to ring up TalkTalk about receiving an erroneously high bill for my FTTP and phone line service. By the way the FTTP is not at all, the quality service that it purports to be; several times a day it drops out. After losing the will to live ringing TalKTalk, my bill is adjusted to the correct amount and it happens all over again. After paying the correct amount and doing so on time, I then receive threatening emails that I have not paid my bill and I am warned about being fined. Where has customer service gone to? There is no accountability so companies do whatever they wish to, to customers, without fear as unless they belong to one of the Ombudsman's Services, they are not accountable. TalkTalk has become a deplorable company.