DO NOT USE THIS COMPANY!! This company are absolutely useless. The most appalling customer service I have ever received!! Tried to upgrade my broadband and was told everything was ready to go, two weeks later it still hadn’t gone live on the new plan. After over 3 HOURS on the phone I was told that it hadn’t been processed properly and they would have to cancel my account and set me up as a new customer which is shocking! Told them I wanted to cancel my account all together as I would be going with a new provider due to the terrible service I had received. Again was told this had all been proceeded and I would receive a final bill and it was cancelled effectively immediately. 10 days later the contract had still not been cancelled and they have just sent me a bill for another month. More hours on the phone and I was told they hadn’t actually cancelled the contract even though I had received the cancellation email. I was told there was nothing they could do and they would cancel it today but it is a 30 day cancellation process. Absolutely disgusted with the customer service and apparently there is no was for me to lodge a formal complaint.