How terribly sad the lack of consistent customer service skills, process and policy that are in evidence at this company. I have been on the phone to Talk Talk all morning and been passed through three different people and three different departments none of whom have addressed the core issues or concerns I raised about my non functioning land line and internet provider costs. My land line ceased to work prior to lock down I have kept a log of the excuses made but as I could no longer gain access to my on Talk Talk on line account the telephone calls I made to log problems with Talk Talk about problems with our land line and loss of internet services were on the telephone these / this have not been recorded by Talk Talk so as far as they are concerned never happened and are not on record or available which is the get out clause they have used especially when asked for a refund. They have refused to refund me the cost of this against my account. The cost of my monthly Talk Talk bill of £53.83 !!! This is outrageous given the cost comparison of other providers. I have still not had a clear explanation or break down of why this is or been able to gain any reassurance that any of the problems raised will be fixed. As someone who is disabled, elderly and hard of hearing the majority of staff have spoken very quickly despite my asking them to slow down and to speak a little louder. To say that some of them have been impatient is an understatement. They really do not appear to care about loosing customers maybe because they will then have less people to deal with. Please be warned. It is now mid afternoon I am exhausted I eventually hung up in complete frustration.