Apparently once you go with talktalk you can never leave. I cancelled my renewal two weeks before it was due, to let them know I would not be staying with them. And now 7 months later, numerous phone calls, lots of misinformation on their part,debt collection letters and promises that my account had actually been cancelled I'm still being charged. This doesn't seem to be able to be resolved, and they are still demanding an outstanding debt that doesn't exist. If you like stress and not being listened to, or if you want to pay for services you don't have then by all means talk talk is for you. Also if you like the phone being put down on you they are great. Every month I phone to tell them I am out of contract with them and have been since February, they was paid up to date and still I get the same debt letters and then promises that everything has been resolved to then receive another letter asking for money. DO NOT GO WITH THIS COMPANY, THEY ARE INCOMPETENT.