Had fast fibre - No issues, all was working well - Until I moved house. followed the TalkTalk house move process and upgraded to full fibre. Or so I thought. took 2 weeks for appointment for Openreach to visit, never happened. Was told I had the wrong day. Took another 2 weeks before I actually managed to talk to someone in the Full fibre team to arrange a new appointment and was told I would have to wait a further 2 weeks for openreach appointment. At which point I was somewhat frustrated and tried to cancel. that took 5 hours on the phone. After this was confirmed I went with a different service provider, I have now found out that TalkTalk have canceled the order from my new provider as I still have a contract with them. I am so not happy. I just want to leave TalkTalk and have nothing more to do with them. But trying to actually speak with a real person that can understand English rather than just reading a script is nigh on impossible. I must have spoken to 20 people at talktalk via phone and txt over the last month trying to get this sorted. Incompetence is a word that springs to mind.