If you are lonely and need to talk with someone, I can highly recommend TalkTalk. Give them a call, first you can chat to someone in the technical department (they always seem to send you there first) They spend about 30 minutes going through security and then your previous communication. You get to listen to them apologising and then you are on hold listening to wonderful music and a nice man telling you how busy they are. Finally the person who's name I cannot pronounce says she cannot help but they will transfer you to someone who can. What a nice person. You now go on hold for 10 minutes or more listening to that wonderful music and the guy who reminds you how busy you are, before being put through to customer services. Same procedure, with another polite apologetic person. (being good at apologising seems to be key to getting a job at Talktalk). More security checks, more reading notes and more being put on hold. Guess what, they cannot help, but they will put you through to retentions. I don't really need to tell you what happens there but it is more of the same fun and laughter. I cannot recommend it enough. For the best experience though, sign up for a new contract, the salesman are like your best friend on acid. Seriously over 16 hours of phone calls nothing resolved and nobody ever calls you when they say they will. I even wrote to the CEO and did not get a reply. Shocking customer services employing cretins.