Didn’t even want to give them one star! Worst experience ever! Don’t join. Numerous problems! Been waiting a month to be set up in my new home (“home move”) and whenever I call , constantly being told they can’t find my account and the previous one hasn’t been deactivated and they can’t find a account with my address. Then asking me to keep setting up new accounts that never go through! And charging me for my previous account at my old address, that was disconnected/cancelled. Every time I have needed to speak to them on the phone , I end up getting so angry! Constantly repeating yourself , being forwarded onto different teams and no solution. Give yourself up to 3 hours if you need to call them , hopefully you’ll never need to.