Shambles of a company on repeated occasions. The staff are polite and use positive words suggesting help, but never actually seem able to back up with any meaningful actions:- often needing multiple agents to tackle with micro-components of what, pretty any other company would deal with as one task! When things go wrong, including technical issues, billing queries or indeed a simple home move, you will need to make yourself comfortable, as you will be on either Web chat or on a call for hours! Final straw was a home move, where we were looking to take the telephone number we'd had for 40years with us. Sounds simple, but took hours to arrange:-purely as the broadband speed at the new address would be slower. We'd ordered online, committed to verbally (to back it up) and awaited the move. Talk Talk managed to cancel our old service without issue, but when the engineer didn't show to set up at the new house, it turned out Talk Talk had cancelled the order for the new property without reason. Also meant that the number we had hoped to keep, was lost for all of eternity. As we needed a new number, there really was no other reason to keep Talk Talk as BT better value, more helpful and easier to deal with. Would recommend Talk Talk to only my worst enemies as will turn any simple matter, in to a thoroughly, spirit crushing experience.