Shocking customer service, I have spent hours and days on the phone trying to explain to someone that speaks broken English, that I have not had a broadband connection for over 3 weeks after renewing my contract with them, I have asked for them to cancel my contract as I am within the trial period, and I have had no phone or broadband, connection for 3 weeks they are now sending me a letter asking me for payment of £36,00 + ADM charges , for a broadband service that I have not received, I am disgusted and angry at the way talk talk have treated my complaint