Absolutely disgraceful company!! I had no service with them for my broadband, they told me the router was faulty even though it had been working 2 years prior. Tried to close my account, they didn't do it although they said they had, then when they finally did it I was told I didn't have to pay anything because of the mad service, but then they charged me two months service as they said my account was still live (although I was told it wasn't) and they passed the so called "debt" onto a debt collection agency which has negatively impacted my credit score! Avoid company at all costs!